In celebration of Community Manager Appreciation Day, I defined the characteristics of a Community Manager. This and more in today's Daily Wrap.
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Community Manager Appreciation Day 2012
Every 4th Monday in January is Community Manager Appreciation Day. In commemoration of the yearly event started by Jeremiah Owyang in 2010, I listed a few of my favorite characteristics of a Community Manager. Among them a love for analytics, a tendency to smile when they type and a strong desire to do what is right, even if it's not what is popular.
From our readers:
trishnet -- "I couldn't agree more that we all define the community manager role differently. It is one of the reasons it's so hard to hire for the role. Any perspective on questions to ask a community manager to help identify a great one when hiring?
Robyn Tippins -- "Real world scenarios. Go through real events that have happened to your company and ask how they would have responded. Feel them out to see if they think they are 'above' customer support. Do they have common sense?The training and tools can be learned, but you can't teach someone empathy, compassion, patience, the desire to do the right thing at all costs, etc. Also, make sure they have a healthy ego (not too big, not too small). They'll need that to survive!"
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